Return & Refund Policy

Refund & Return Policy

Last updated: October 24, 2022

We want you to be fully satisfied with your purchase. This Refund & Return Policy outlines your rights and our responsibilities regarding returns, exchanges, and refunds.

1. Return Period

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible, items must be:

  • In the same condition that you received them.

  • Unworn or unused, with all original tags.

  • In their original packaging.

  • Accompanied by a receipt or proof of purchase.

3. How to Start a Return

To request a return:

  • Contact us at contact@bricobodrum.com.

  • If approved, we will provide you with:

    • A return shipping label, and

    • Instructions on how and where to send your package.

⚠️ Items returned without first requesting a return will not be accepted.

4. Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective,

  • The item is damaged, or

  • You received the wrong item.

This allows us to evaluate the issue and resolve it quickly.

5. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants).

  • Custom or personalised products.

  • Personal care items (e.g., beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards are also non-returnable.

If you are unsure about the eligibility of your item, please contact us before sending it back.

6. Exchanges

The fastest way to exchange an item is to return the original product. Once the return is accepted, you can place a new order for the replacement item.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

  • If approved, a refund will be issued to your original payment method.

  • Please note: It may take some time for your bank or credit card provider to process and post the refund.

8. Contact Us

For any questions about returns or refunds, please contact:

Brico Bodrum
Jetselaan 77
1090 Jette, Belgium

📞 02 427 39 60
🌐 bricobodrum.com
📧 contact@bricobodrum.com